RETURNS & REFUNDS

30-Day Satisfaction Guarantee

Your satisfaction is our highest priority. We want you to experience the full power and quality of our smelling salts with complete confidence. That is why we offer a 30-day satisfaction and return guarantee. You have 30 days from the date you receive your product to request a return and refund.

Return Conditions

To qualify for a full refund, please make sure your return meets the following criteria:

  • Testing the Product is Allowed: Our smelling salts arrive fully activated and ready for use. We highly encourage you to test the product to experience its strength. Testing or activating the product does not void your right to return it.
  • Cosmetic Condition: The product must be returned in the exact cosmetic condition it arrived. The bottle and label must be completely free of scratches, dents, marks, or any physical damage.
  • Content Integrity: The inner contents of the product must remain intact.
  • Customer-Funded Returns: The customer is responsible for arranging and paying for the return shipping costs. Return shipping fees are non-refundable.

How to Process a Return

Do not mail your package back to the return address listed on your shipping label. We use automated dispatch centers, and returns sent there cannot be processed.

Follow these simple steps to ensure a smooth return:

  1. Contact our customer support team at support@smelling-salts.com.
  2. Provide your order number and state that you wish to make a return.
  3. Our team will verify your request and provide you with the correct, designated return shipping address.
  4. Ship the package to the provided address using a reliable postal service. We recommend using a tracked service, as we cannot issue refunds for packages lost in transit.

Manufacturing Defects and Damaged Goods

If your product arrives with a manufacturing defect, or if it was physically damaged during transit, please contact us immediately at support@smelling-salts.com.

Please keep and preserve the original shipping packaging and the damaged product for inspection. To help us resolve the issue quickly, please attach a photo of the defect or damage to your email.

We handle defect claims on a case-by-case basis. Depending on the situation, we will either provide a prepaid shipping label to return the item, send you a brand-new replacement product free of charge, or issue a full refund.