The Smelling Salts Company OÜ (“we”, “our”, “us”) operates Smelling-salts.com. We respect your privacy and are committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Data Controller
The entity responsible for processing your personal data is:

  • Company Name: The Smelling Salts Company OÜ (Registry Code: 17369519)
  • Address: Narva mnt 5, Tallinn, Estonia
  • Contact Email: contact@smelling-salts.com

2. Information We Collect

We collect personal data only when you provide it to us voluntarily, or when it is legally and operationally necessary to fulfill your order. This includes:

  • Identity and Contact Data: Name, shipping address, billing address, email address, and phone number.
  • Transaction and Payment Data: Details about payments made by you and details of products you have purchased. Note: We do not store your credit card details; these are handled securely by our payment processors.
  • Technical and Usage Data: IP address, browser type, time zone settings, operating system, and data about how you interact with our website.
  • Marketing Data: Your preferences in receiving marketing or promotional communications from us.

3. How We Use Your Personal Data

We use your personal data strictly for business and customer service operations, including:

  • Fulfilling orders: Processing payments, managing shipments, handling returns, and managing product warranty claims.
  • Customer Support: Responding to inquiries and addressing product issues.
  • Marketing: Sending newsletter updates or promotional offers via email, provided you have given explicit consent to receive marketing.
  • Product Reviews: If you leave a product review, the name you provide will be displayed alongside your review. We reserve the right to display these reviews across our alternative multi-language storefronts operated under the Smelling-salts brand.

4. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal data. We only share your data with trusted third-party service providers necessary to run our store and fulfill our legal contracts with you:

  • Payment Gateways: Stripe and PayPal to process payments securely.
  • Logistics & Shipping Providers: Postal and priority mail courier services to deliver your physical orders.
  • Analytics and Advertising: Google Analytics, Google Ads, and Meta/Facebook Pixel to understand site traffic and optimize our marketing efforts.

5. Cookie Policy (Cookie Statement)

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site performance, and assist in our marketing efforts.

5.1 What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your actions and preferences over time.

5.2 Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for the WooCommerce platform to function. They allow you to add items to your shopping cart, proceed to checkout, and log into your account. These do not require prior consent but are mandatory for the store to work.
  • Analytical/Performance Cookies: We use Google Analytics to collect anonymous statistical data about how visitors use our store. This helps us optimize site performance.
  • Marketing/Targeting Cookies: We use Meta/Facebook Pixel and Google Ads to track the effectiveness of our paid advertisements and to serve tailored ads to users based on their browsing history.

5.3 Managing Your Cookie Consent

When you first visit Smelling-salts.com, a cookie consent banner will appear. You have the right to choose whether to accept performance and marketing cookies. You can also block or disable cookies at any time via your internet browser settings; however, disabling essential cookies may prevent you from using the shopping cart or completing a purchase.

6. Data Security and Retention

  • Security: We implement appropriate technical and organizational measures (including SSL encryption) to protect your data from unauthorized access, loss, alteration, or disclosure.
  • Retention: We store your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or tax reporting requirements (such as storing sales invoices under local business law).

7. Your Legal Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal retention limits.
  • Right to Object/Withdraw Consent: You can opt-out of marketing emails at any time by clicking the “unsubscribe” link.

To exercise any of these rights, please contact our support team at support@smelling-salts.com.

Thank you for choosing Smelling-salts.com!